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Returns & Exchanges
We want you to love your Susan Alexandra piece. If you are not completely satisfied, we accept returns of unworn, unwashed merchandise within 14 days of delivery.
1
Initiate Return
Visit our returns portal with your order number and zip code to request a return authorization.
2
Pack Your Item
Place the item in its original packaging with all tags attached to ensure it is protected during transit.
3
Label and Ship
Affix the prepaid shipping label provided in the portal and drop the package at any authorized carrier location.
4
Receive Refund
Once received and inspected, your refund will be processed back to your original payment method within 5-10 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing