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Frequently Asked Questions
Find answers to common questions about our handmade pieces
How should I care for my beaded bag?
Our bags are handmade with high-quality beads. To clean, gently wipe with a damp cloth and store in the provided dust bag to avoid snagging.
Are your products handmade?
Yes, every Susan Alexandra piece is meticulously handcrafted by our team of artisans in New York City.
Can I request a custom design?
We occasionally offer custom colorways. Please contact our support team to see if we can accommodate your specific request.
Do you offer international shipping?
Yes, we ship our fashion and accessories to most countries worldwide. Duties and taxes are calculated at checkout.
What happens if a bead breaks?
We offer a repair service for items purchased directly through our website within one year of purchase.
Is your packaging sustainable?
We strive to minimize our footprint by using recyclable mailers and reusable cotton dust bags for all orders.